no fly zone wrote:not taking up for wes, but playing devils advocate here. I feel this is a larger problem that people take out of perspective alot. I am not in the hunting industry but deal with these issues on a regular basis.
perspective: discount hunting and fishing is a diamond/ bowtech dealer. Sounds as if you have a son whos in to archery so im sure you did some research before purchasing his bow, since likely he didnt purchase it himself. You purchased the bow from Bass Pro. maybe or maybe not aware that discount was also a dealer. Now you want to change the limbs, but do not want to go through the hassle of dealing with Bass Pro to get the new limbs and change out. So once you decided to not put[b] YOURSELF [/b]through the rat race of dealing with Bass Pro, you took it elsewhere and want someone else to do it, all the while, you did not purchase any products from his store, nor the bow. Also, as stated, he said he would install the limbs for free once they arrived.
I think we all need to sometimes take a step back and put ourselves in other peoples shoes, or ask ourselves what would we do. Everyone is preaching customer service, customer service. But unless Im mistaken, no monies have exchanged hands, no products purchased prior too. Im not saying repeat business classifies a customer, but customer service is directly related to a buyer and a seller. You cant have it without both sides. Every person who goes into that store knows its a "closet store". You go in there because you need something, when did we need a pat on the back to buy a case of dove loads?? Is it their fault, they didnt have what you needed? The next guy may walk in there and be tickled caca at the selection. If you dont like it, dont go in there.
Of course he s problably irritated. while your re not asking for him to do something for free, you didnt buy the bow from him, he knows you could get the limbs from where you bought it but you just didnt want to deal with that so now hes got to place a value on his time, effort, etc of basically doing you a favor and you got irritated because he couldnt place a time frame on that.... Im not condoning him calling you a smartazz, thats uncalled for and not professional.
Again, im not condoning his actions, but i think we all need to gut check ourselves sometimes before we bring out the nightsticks and pitchforks.
I hope you get the little man ready to rock before the season. This was not intended to lay fault, just bring some perspective....... How far would you go in your line of work, business or day to day, for someone who didnt show you the same respect on the front end or in return?? Our society has forgotten the "golden rule" and our country is suffering because of it.
I can see where you are coming from with your post and there are definitely some points to consider. I work for two brothers who own several companies and I run one of those companies for them. In my career, I have had a few times when I let my ego, pride, cockiness, etc cause me to handle situations with customers or employees inappropriately. As a result, the owners of the business would then sit down with me to counsel or give me guidance on what I should have done and as a result of their coaching, I learned how to handle it and I don't make the same mistake again.
In Wes' case, he lost his Dad when he was 24 due to brain cancer (I think) and was forced to step into the position of running a business at a very young age. Not having the father or a superior to answer to has limited his opportunities to learn or grow from making mistakes. That often leads to the attitude that one doesn't make mistakes and I believe that is where Wes is now.
However, thanks to my rants, his family has seen and heard the complaints of many and have taken notice. While they have contacted me asking me to stop, they have also taken notice and I am sure have given Wes alittle bit of the guidance or counseling that he has needed. Hopefully, Wes will humble himself and will learn from all of this that his "customers" don't perceive him a positive way and that is affecting his business. Now did I lift him up or tear him down. Maybe my intentions where to tear him down but hopefully I have provided him with some much needed help.
As for the customer thing, in his business, everyone who walks through that door is either a customer or a perspective customer and regardless of what they spend or don't spend should always be treated as if they were spending $1,000,000 a year with them. I have customers that are large and some that are small and some that I have been dealing with for years that I will never make a dollar off of, however, they are all treated with the utmost respect. And when I am talking to them, they believe that they are the single most importatn customer that I have, and at that moment, they are.
