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Frame Replacement for Costas.. Help!!

Posted: Mon Oct 03, 2011 8:33 pm
by MisterBlack
So I have some harpoon costas and the frames are broke, lenses are in perfect shape, just the frames are broke, does anybody happen to know where I can get these replaced and maybe a ballpark price? Don't have a warranty on them anymore. I've tried to do a little research and haven't come up with much, I just know alot of people wear them on this forum..

Appreciate the help fellas!

Re: Frame Replacement for Costas.. Help!!

Posted: Mon Oct 03, 2011 8:36 pm
by quack_a_tack
If they are Costa del mars the frame has a lifetime warranty. Go to there web site and print off a repair form and mail it and the glasses to there shop and they will fix them, I think its like $15 service fee.

Re: Frame Replacement for Costas.. Help!!

Posted: Mon Oct 03, 2011 9:14 pm
by Jeff
What quack said, they took this service from the dealers several years ago.

Re: Frame Replacement for Costas.. Help!!

Posted: Mon Oct 03, 2011 10:08 pm
by MisterBlack
This is great news. Thank you guys! I knew somebody on here would know!!

Re: Frame Replacement for Costas.. Help!!

Posted: Tue Oct 04, 2011 6:59 am
by ducman77
I paid $11 about 5 months ago to have mine fixed..

Re: Frame Replacement for Costas.. Help!!

Posted: Tue Oct 04, 2011 11:28 am
by MisterBlack
Yep it was $11

thanks again guys!

Re: Frame Replacement for Costas.. Help!!

Posted: Tue Oct 04, 2011 11:33 am
by Todd D
I scratched both lenses in my Costas bad and my son chewed the end of one of the arms. I called Costa to get the lenses replaced and they said it would cost $50. I sent them to Costa and received back a brand new pair! I did pay $50, but it was worth every penny. Great customer service

Re: Frame Replacement for Costas.. Help!!

Posted: Tue Oct 04, 2011 3:48 pm
by MisterBlack
Todd D wrote:I scratched both lenses in my Costas bad and my son chewed the end of one of the arms. I called Costa to get the lenses replaced and they said it would cost $50. I sent them to Costa and received back a brand new pair! I did pay $50, but it was worth every penny. Great customer service

Aint no doubt. Thats some good damn customer service IMO

Re: Frame Replacement for Costas.. Help!!

Posted: Tue Nov 22, 2011 11:15 am
by MisterBlack
well i sent my broken costas off and got them back within 8 days... practically brand new. the replaced the lenses too. $11.95.. couldnt believe how fast it was!

Re: Frame Replacement for Costas.. Help!!

Posted: Tue Nov 22, 2011 11:28 am
by MudHog
I wish I would of had the customer service luck yall are having.

My fathoms fell off my head and cracked one lens. Fell just perfect to crack it. I mailed them off and Costa wanted to charge me $125 to change the lenses out. Got them returned to me and gave them to a friend who had a pair with a busted arm piece. Trying to order another pair, but haven't made it to that point yet.

I was willing to pay for the repair, but wasn't willing to pay 2/3 the price of a new pair.

Re: Frame Replacement for Costas.. Help!!

Posted: Tue Nov 22, 2011 11:32 am
by Deadeye
MudHog wrote:I wish I would of had the customer service luck yall are having.

My fathoms fell off my head and cracked one lens. Fell just perfect to crack it. I mailed them off and Costa wanted to charge me $125 to change the lenses out. Got them returned to me and gave them to a friend who had a pair with a busted arm piece. Trying to order another pair, but haven't made it to that point yet.

I was willing to pay for the repair, but wasn't willing to pay 2/3 the price of a new pair.
I had the exact same thing told to me with a cracked lens. I simply had them ship mine back to me without replacing the lens. It seems as though they are inconsistant with warranty/repair.

Dead

Re: Frame Replacement for Costas.. Help!!

Posted: Tue Nov 22, 2011 11:35 am
by dukhntn
MudHog wrote:I wish I would of had the customer service luck yall are having.

My fathoms fell off my head and cracked one lens. Fell just perfect to crack it. I mailed them off and Costa wanted to charge me $125 to change the lenses out. Got them returned to me and gave them to a friend who had a pair with a busted arm piece. Trying to order another pair, but haven't made it to that point yet.

I was willing to pay for the repair, but wasn't willing to pay 2/3 the price of a new pair.
Same happened to me. Cracked lens, $99. Still better than $250 though.

Re: Frame Replacement for Costas.. Help!!

Posted: Tue Nov 22, 2011 11:38 am
by 4dawgma
MisterBlack wrote:well i sent my broken costas off and got them back within 8 days... practically brand new. the replaced the lenses too. $11.95.. couldnt believe how fast it was!


Image

Re: Frame Replacement for Costas.. Help!!

Posted: Tue Nov 22, 2011 1:41 pm
by DUCKAHOLIC
I am calling bullshat .........................

Re: Frame Replacement for Costas.. Help!!

Posted: Tue Nov 22, 2011 3:10 pm
by Roach
I just got my new ones back yesterday. I broke lens and frame. $157.00!!!!!